Terms of service

Last updated 31 October 2026. [PLACEHOLDER: have this reviewed by your solicitor before publishing.]

Quotes

Quotes are fixed prices for the scope described and remain valid for 30 days. Additional areas requested on the day are quoted before work begins.

Guarantee

If any area we quoted is not clean on handover, we return within seven days and re-do it at no cost. The guarantee covers cleaning results, not pre-existing damage, staining that has penetrated a porous surface, or regrowth after the stated maintenance interval.

Access, water and power

You agree to provide access to the property, an outdoor tap and a power point where required, and to move vehicles and fragile items from work areas. Pets should be kept indoors during work.

Pre-existing conditions

We photograph and report cracked tiles, failed sealant, loose render, rust and similar conditions found before or during work. We are not liable for damage arising from pre-existing defects, including water entry through existing gaps.

Weather and rescheduling

Soft washing and sealing depend on weather. We may reschedule for rain, high wind or heat and will offer the next available date.

Payment

Residential invoices are due within 7 days of completion; strata and commercial terms as agreed. No deposit is required for residential work under $10,000.

Insurance

We hold $20 million public liability and workers compensation. Certificates of currency are available on request.

Cancellations and rescheduling by you

You may cancel or move a booking without charge up to 48 hours before the scheduled start. Inside 48 hours we may charge for materials already purchased for the job, such as sealer or jointing sand, which we will leave with you.

Stormwater and environmental compliance

We cover drains and capture wash water on every job in line with council and NSW environmental requirements. If a site condition makes containment impossible without additional equipment, we will tell you before starting and quote the extra measures separately rather than let water enter the stormwater system.

Photographs and reporting

Before and after photographs form part of your job report and remain your property to use. We publish photographs on this website or social media only with your written consent, and never with identifying details.

Strata and commercial clients

Programs are quoted as a schedule of visits with a scope per visit. Safe work method statements, certificates of currency and resident notices are supplied before the first visit. Either party may end a program with 30 days written notice after the first scheduled visit.

Governing law

These terms are governed by the laws of New South Wales, Australia. Consumer guarantees under the Australian Consumer Law apply and nothing in these terms limits them.